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Help Center

Answers without the runaround.

Quick guidance for the workflows people use most.

Upload and preview

Choose one document first. Use Add more for supported batch workflows. Preview every page before processing.

Export problems

Confirm the original opens normally, verify free device storage, and retry. Encrypted or damaged PDFs may need unlocking first.

AI and OCR

Clear, high-resolution scans produce the best OCR. Premium AI requests require an active eligible subscription.

Account and files

Your saved cloud files are private to your signed-in account and can be removed from Files.

Payments

Keep the confirmation page open until verification completes. Duplicate callbacks do not create duplicate subscriptions.

Still stuck?

Open a support request from your dashboard so the team can investigate securely.